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Services Status
Degraded
:
Patient Portal Messages
Emails Not Sent Mar. 31 AM
Updated
Fri. Apr. 3rd, 2026 at 1:59pm:
State changed to
resolved
Our email service provider has now released all queued emails from Mar. 31 prior to 1:00PM.
Updated
Wed. Apr. 1st, 2026 at 7:07am:
Updated title:
Emails Not Sent This Morning
Emails Not Sent Mar. 31 AM
All new Patient Portal Message emails have sent correctly since 1:00pm Mar. 31st. Email notifications sent prior to 1:00pm on Mar. 31st are still queued with our emails service provider, and we are continuing to work with them to deliver these queued notifications.
Updated
Tue. Mar. 31st, 2026 at 1:00pm:
Updated title:
Email Notification Offline
Emails Not Sent This Morning
Updated type:
Partial Outage
Degraded
-- New emails notifications are now successfully delivering --
A configuration change was made to repair email notifications for new Patient Portal Messages created after 12:50pm today. We are still working with our email service provider to deliver the queued email notifications created today prior to this time.
A configuration change was made to repair email notifications for new Patient Portal Messages created after 12:50pm today. We are still working with our email service provider to deliver the queued email notifications created today prior to this time.
Created
Tue. Mar. 31st, 2026 at 12:44pm:
Title:
Email Notification Offline
Category:
Patient Portal Messages
Type:
Partial Outage
State changed to
active
Start time:
2026-03-31 6:00am
Added all facilities
Email notifications for new Portal Messages are not sending to patients today. We are working with our email service provider to return service promptly. Emails sent during this outage ARE being queued by the service provider and should be delivered when service returns. SMS notifications are still sending without issue. Updates will be posted as progress is made to resolve the issue.